FAQs

Where do I find my final details/ access information?

You should have received an email from ‘hello@storybrand.com’ with the subject line “Final Details for the StoryBrand Workshop Livestream”. It has all the final details you need (digital downloads, coaching assignment, and livestream link).

 

If you do not see after doing a search (check all of your folders including junk/spam) please email “hello@storybrand.com”  to provide an alternate email address. We will be happy to resend!

How do I access my coaching room?

In the Final Details email you received from hello@storybrand, you will see a link to access the Livestream page. On that page, you will see a button to join your coaching room in the top right corner. This button will not appear until 9:15am CT. If it is past 9:15am CT and you still are not seeing the button, please refresh your page.

What timezone is the livestream happening in?

All times are Central time US. To find out what this means for you, use this handy dandy time zone converter.

What internet speed is needed to watch the livestream without interruption?

If you have at least 5 mbps speed, you will be set! Ideally, it will be 15 mbps or higher but a minimum of 5 is needed.

Can my teammate and I both join using the links I was provided?

Only the registered attendee will be granted access to a breakout room. Anyone not officially registered through www.storybrand.com will not be permitted into the training. Thank you!

What is the schedule?

Monday

Workshop Day 1

9:30 AM – Login to your coaching breakout room

10:00 AM – Livestream begins

12:30 PM – Lunch

1:15 PM – Livestream resumes

4:00 PM – Workshop concludes

Tuesday

Workshop Day 2

9:30 AM – Join your Coaching Breakout Room

10:00 AM – Livestream begins

12:30 PM – Lunch

1:15 PM – Livestream resumes

4:00 PM – Workshop concludes

Do you recommend a browser?

You may use whichever you prefer! Chrome, Firefox, Safari… your pick!

Who do I contact if I am having technical issues not addressed here?

For technical support and answers to any of your questions throughout the livestream, you can always reach us at “hello@storybrand.com” or 615.915.1541.

Non-training related questions during the event? You’ll have plenty of opportunities to ask questions about the content and topics in your coaching group or of your coach. if you have a question that’s not directly related to the training or discussion at hand, you can contact us at hello@storybrand.com.

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